FAQ

What types of courier services do you offer?

We provide a full range of delivery solutions to meet your needs, including:

Same-Day Courier: Fast and secure delivery for urgent packages.
Scheduled & Route Deliveries: Regular, recurring deliveries customized to your timetable.
On-Demand/Hot Shot: Immediate dispatch for time-sensitive deliveries.
Medical/Legal Courier: Safe, compliant transport of confidential documents, lab samples, and sensitive materials.
E-commerce & Returns: Reliable pickup, delivery, and return services for online retailers and customers.

What are your delivery windows?

Delivery windows vary depending on the service type and distance:

Same-Day Courier: Delivered within hours of pickup, depending on location.
Scheduled & Route Deliveries: Set to your preferred schedule — daily, weekly, or monthly.
On-Demand/Hot Shot: Dispatched immediately, with real-time tracking available.
We work closely with each client to provide accurate estimated delivery times and updates throughout the process.

What items are restricted or prohibited from delivery?

For safety and compliance reasons, we do not transport:

Hazardous materials or flammable substances
Illegal goods or controlled substances
Firearms or ammunition
Perishable food items without proper packaging or temperature control
Live animals
If you’re unsure whether your item can be delivered, please contact our team before scheduling your shipment.

Do you provide Proof of Delivery (POD)?

Yes. Every delivery completed by M&K Futoling Enterprises LLC includes Proof of Delivery (POD).
You’ll receive confirmation via email or text message, which may include:

Recipient’s signature
Delivery time and date
Delivery photo (when applicable)
This ensures full transparency and accountability for each package we handle.

How do I track my shipment?

You can easily track your delivery in real time through our tracking system. Once your order is confirmed, you’ll receive a tracking link that lets you monitor your package’s status from pickup to drop-off.

Do you handle confidential or sensitive deliveries?

Absolutely. We specialize in Medical and Legal Courier Services, ensuring that all items—such as lab specimens, medical equipment, legal documents, and court filings—are transported securely and discreetly with complete chain-of-custody documentation.

What if my package is delayed or damaged?

While delays are rare, unexpected events can occur. If your delivery is delayed or damaged, our team will immediately investigate and communicate with you to resolve the issue promptly. We take every precaution to protect your shipment from start to finish.